211 at United Way of the Midlands (“211”) recognizes the importance of protecting information we may collect from users of our services. Our policy is to use the information we acquire from users for internal purposes only, and we maintain appropriate security measures to keep this information private.

211 takes precautions to keep the user information disclosed to us secure, and such information will not be disclosed to third parties for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

We respect the privacy of every individual who visits our website and adhere to state and federal privacy laws.

Revisions to this Policy

We may revise this policy from time to time as we add new features or as laws change that may affect our services. If we make material changes to the policy we will post notice of this on the site. We include a version number on this policy consisting of the date (year and month) it was last revised. We encourage you to periodically reread this policy to see if there have been any changes that may affect you. Please note that each revised policy will apply both to information we already have at the time of the change and any information created or received after the change takes effect.

Web site visitor data

211 routinely gathers data on site activity, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve site content and overall usage. We may share this aggregate, non-personally identifiable information with third parties to demonstrate general use trends or similar statistics regarding the site.

Information We Collect

There are several kinds of information that 211 can obtain about you: “Anonymous Information”, “Personally Identifiable Information”, and “Personal Health Information”.

“Anonymous Information” consists of non-personally-identifiable data, such as your Internet Protocol (“IP”) address or domain, or information about your usage on the website that is used for administrative purposes only. For example, an IP address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We may collect our users’ IP addresses for such purposes as to help diagnose problems with our servers and to report aggregate information to our advertisers, corporate affiliates and consultants, and to third parties that perform particular services on our behalf. We may also use the information linked to IP addresses to ban users who violate our Terms and Conditions of use.

“Personally Identifiable Information” is any information that personally identifies you, such as your name, street address, email address, or telephone number. We will not collect this type of information online unless it is essential to delivering a service to you.

“Personal Health Information” is any health related information that is used in correlation with “Personally Identifiable Information”. This information will never be collected by us unless it is imperative to deliver a specific service that requires that information. We currently do not gather and “Personal Health Information” on our website.

In all cases, we will only use your information as permitted by law. Notwithstanding any other provision of this Privacy Policy, however, we may disclose Personally Identifiable Information to others if we are required to do so by law or we in good faith believe that such action is necessary to (a) comply with the law or with legal process; (b) protect and defend our rights and property; (c) protect against misuse or unauthorized use of the Site; or (d) protect the personal safety or property of our users or the public. Please note that we may not provide you with notice prior to disclosure in such cases.

Use of “Cookies”

The 211 web site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize your 211 page, or register with our site or services, a cookie helps to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the web site.


211 will at times use data collected for reporting purposes to help provide better service and awareness but we will always ensure that there is no “Personally Identifiable Information” in any aggregate reports used for public consumption. Public reporting is done for the benefits of the community in an effort to improve awareness to issues within our state.


211 has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information communicated by or to us over the Internet is of utmost concern to us; however, no data transmission over the Internet can be guaranteed to be 100% secure. We do take the security of our data seriously and implement modern measure to greatly reduce the risk of any data compromise. This includes using https encryption on pages that are designed to exchange “Personally Identifiable Information” and using modern encryption to store data sets known to include sensitive information.

Please note that your email, like most, if not all, unencrypted Internet communications, may potentially be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider confidential. While we strive to protect your personal information, 211 cannot ensure or warrant the security of any information you transmit to us. Once we receive your transmission, we will use reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived.

Policy Regarding Minors

Children should always ask parents before providing any personal information online. No information should be submitted to by any minor (a person under 18 years of age) without the consent of a parent or guardian. Unless otherwise disclosed during collection, we do not knowingly provide any Personally Identifiable Information about minors, regardless of its source, nor is this information knowingly used by 211 for any marketing or promotional purposes.

211 abides by the Children’s Online Privacy Protection Act. In the event that we learn that we have collected information from any child under the age of 13 without verification of parental consent, we will delete this

information from our database as quickly as reasonably possible. If you believe that any Site has collected any information about anyone under 13, please contact the Site Administrator at United Way of the Midlands via postal mail or email at one of the addresses listed on this website.

Third Party Services

211 does use third party web services to provide a higher level of service to you. When interacting with us through a third-party service, the third-party service provider’s privacy policies apply. The list below shows third-party services currently used by 211 at United Way of the Midlands and provides links to the privacy policies of each third-party service provider. Generally, 211 does not disseminate any “Personally Identifiable Information” that you make available through these services, except as specified in this table.


Addressing Racial Injustice and Discrimination

United Way of the Midlands 211 Helpline is a resource that is available for everyone regardless of their gender, race, ethnicity, sexual orientation, disability, religion and age. We are committed to serving and partnering with other organizations that are striving to create a more equitable community. To learn more about our efforts, please see United Way of the Midlands’ Commitment to Addressing Racial Injustice and Discrimination.

Questions, complaints, and contacts

If you have any questions, comments or complaints about this policy, you can contact us at one of the email addresses listed on this website.

Products used by 211 Nebraska

Prevention Pays

This is the texting service used by 211. You can text your zip code 898211 to reach us. Standard messaging and data rates may apply. Text STOP to opt-out. For end user privacy and terms and conditions of texting with 898211, go to: http://www.preventionpaystext.com/policies.


This service is used to deliver 211 calls to our agents. http://www.incontact.com/call-center-software- company/legal/privacy-policy


This service is used by our agents to identify and document the referrals we provide when calling or texting with 211. http://www.icarol.com

Updated 2/2021